Frequently Asked Questions
For full details on terms and conditions, please read the Policy Document.
1. WHO’S ELIGIBLE?
This additional cover is available when you buy a Lexus with a net invoice price less than £150,000 from a Lexus centre. The car must be registered in the UK and you need to have comprehensive car insurance from a UK provider.
You're not eligible for this policy if your vehicle is insured on any type of motor trade insurance policy.
2. DOES EACH DRIVER NEED A SEPARATE POLICY?
No, the car will be covered when driven by others as long as they hold a valid licence, are legally entitled and insured to drive it and have the owner’s permission.
3. HOW DO I MAKE A CLAIM?
As soon as possible after the incident resulting in your car being written off, you should contact us on 0333 0444 701. We'll take some details and manage the claim with you. You can also register a claim here.
4. CAN TOTAL LOSS ASSET PROTECTION BE TRANSFERRED TO ANOTHER CAR OR NEW OWNER?
No – but if you sell your car before the policy ends, you can cancel your Total Loss Asset Protection and we’ll refund you for the remaining term, providing there are no pending claims.
Please note, if transferring your car to an immediate family member, this policy can be left in place.
5. AM I COVERED FOR BUSINESS USE?
You can use your car for business provided it does not involve hire and reward. Exclusions include but are not limited to, taxi, courier services and private hire. Pace making, racing, speed testing and reliability trials are also excluded.
6. WHAT ISN’T COVERED
Dealer discounts, government grants and/or scrappage schemes; additional items that appear on the purchase invoice (e.g. paintwork protection, cherished number plate transfers, or fuel); New vehicle registration fees; Vehicle Excess Duty; negative equity transferred from previous vehicle; Modifications made to your vehicle during the period of cover.
A full list of exclusions Is included in the policy document.
7. SOME CAR INSURERS WILL PROVIDE A REPLACEMENT CAR IF I WRITE MY CAR OFF. CAN I DEFER THE START DATE OF THE POLICY?
The policy must start on the same day you take delivery of your car, or the date of purchase, if this is after delivery date. However, if your car is written off within the first 24 months of your policy and you receive a replacement from your insurance provider, you could transfer your Total Loss Asset Protection policy to the replacement vehicle subject to certain conditions.
If this happens, you could claim for the product’s Motor Insurance Excess Contribution and Total Loss Assistance benefits. Please note however that each of these benefits are only payable once during the policy term. Loan car and vehicle contribution are not applicable in this scenario.
8. IS THIS POLICY TRANSFERABLE TO ANOTHER VEHICLE?
If your new car is written off and your motor insurer provides you a replacement vehicle rather than a monetary settlement, your policy can be transferred to the replacement vehicle subject to certain conditions.
9. HOW DOES THE MOTOR EXCESS CONTRIBUTION PAYMENT WORK?
If you incur an excess as part of a total loss motor insurance settlement and we authorise your claim, we’ll pay you up to £250 toward the cost of your motor insurance policy excess.
This benefit is payable only once under this policy.
10. HOW DOES THE TOTAL LOSS ASSISTANCE WORK?
If your vehicle is declared a total loss within the period of cover and we authorise your claim (including if you are entitled to a replacement vehicle under your motor insurance policy), we will pay you £300 to cover any extra expenditure associated with being without a vehicle.
11. HOW DOES THE ADDITIONAL £1,000 REPLACEMENT VEHICLE CONTRIBUTION WORK?
This contribution is only available to you if you purchase your replacement vehicle from the dealer group you purchased your original vehicle from. This will be paid in a voucher format for you to redeem against the purchase of a new vehicle.
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